Terms of Service

Terms and Conditions

Last Updated: October 16, 2025

Welcome to Noureyn Global (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website https://noureyn.com and our logistics, brokerage, and related services. By using our website or services, you agree to comply with these Terms. If you do not agree, please discontinue use of our platform immediately.


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1. Company Information

Noureyn Global is an international logistics and brokerage company headquartered in Djibouti. We specialize in global delivery, import/export, freight forwarding, customs clearance, and warehousing.


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2. Scope of Services

Noureyn Global provides logistics solutions for individuals and businesses, including:

International product delivery and transportation

Customs processing and brokerage

Freight forwarding and warehousing

Import/export handling and order tracking


All services are subject to availability, applicable laws, and these Terms.


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3. User Accounts

To use certain features of our website, you may be required to create an account.
You agree to:

Provide accurate and complete information during registration.

Keep your account credentials secure and confidential.

Accept full responsibility for all activity under your account.


We reserve the right to suspend or terminate any account found to be in violation of these Terms.


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4. Orders and Payments

Orders can be placed through our website or by contacting us directly via email.

Payments are processed manually after communication and confirmation from our support team.

We do not currently offer automated online payments.

Order details and tracking information are provided through your account or via direct communication.



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5. Pricing and Customs Fees

All prices provided by Noureyn Global are exclusive of customs duties, taxes, or import fees.
Clients are responsible for paying all customs charges, tariffs, or other government-imposed fees applicable in their country.


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6. Refund and Cancellation Policy

Once a shipment has started or been handed over to a carrier, it cannot be cancelled or refunded.
We encourage clients to review all details carefully before confirming their orders.


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7. Prohibited Shipments

Clients must not request or attempt to ship any illegal or restricted items.
This includes (but is not limited to):

Drugs or controlled substances

Hazardous or explosive materials

Weapons, ammunition, or military equipment

Counterfeit goods or items violating intellectual property laws

Items prohibited by local or international regulations


Violation of this clause may lead to immediate termination of services and legal action.


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8. Delivery, Delays, and Liability

While we aim to provide timely and efficient delivery, Noureyn Global is not responsible for:

Delays caused by customs inspections, border regulations, or government authorities

Delays or losses caused by third-party carriers, weather, or force majeure events

Any indirect or consequential damages resulting from delivery delays


Our liability is limited to the maximum extent permitted by law.


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9. Data Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.
We take your data security seriously — all user information is stored safely and accessed only by authorized personnel for operational purposes.


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10. Intellectual Property

All content, designs, code, trademarks, and materials displayed on noureyn.com are the sole property of Noureyn Global.
You may not copy, reproduce, or redistribute any part of our website or brand materials without prior written consent.
Unauthorized use of our intellectual property may result in legal action.


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11. Disclaimer

All services are provided “as is” and “as available.”
We make no guarantees regarding the availability, accuracy, or reliability of our website or logistics services.
Use of our platform is at your own risk.


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12. Limitation of Liability

To the fullest extent permitted by law, Noureyn Global will not be held liable for any:

Loss of profits, revenue, or data

Delay, misdelivery, or damage to shipments beyond our direct control

Acts of third-party carriers, customs authorities, or natural events



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13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Djibouti.
Any disputes arising from these Terms shall be resolved exclusively under the jurisdiction of the competent courts of Djibouti.


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14. Updates to Terms

We may update or modify these Terms at any time.
Changes will be posted on this page with a new “Last Updated” date.
Your continued use of our website or services after any changes means you accept the updated Terms.


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15. Contact Us

For questions or concerns about these Terms and Conditions, please contact us:

Noureyn Global
Email: support@noureyn.com
Website: https://noureyn.com
Location: Djibouti